Healing takes a village, but where to begin? Whether you’re supporting someone in crisis or seeking mental health resources, our warm line is here to help with a listening ear, empathetic support, and referrals.
What can you expect when you call our warmline?
The Long Short Road Warmline operates from 10 am to 10 pm Monday through Friday. Your call with our dedicated trained volunteers will address your issues and offer best practices for your or your loved one’s needs. You can also text us!
Please note: This is NOT a 24/7 emergency hotline. We have a 24-72 hour turnaround on calls received. If you need immediate support, please call 9-1-1, 988, or your nearest emergency room.
Ready to take the next step in your journey? We’re here for you!
Our trained warmline responders offer:
Active listening and emotional support.
Coping strategies and self-care suggestions.
Information and referrals to relevant community resources.
Follow-up support when appropriate.
The warmline is not a substitute for professional therapy, medical care, or emergency intervention. If you are experiencing a life-threatening emergency or feel unsafe, please call 911 (U.S.) or go to your nearest emergency department. You can also call or text 988 in the U.S. for immediate suicide and crisis support.
While we strive to provide compassionate, timely, and accurate information, the warmline:
Does not provide medical, psychiatric, or legal advice.
Does not guarantee specific outcomes or results from the support provided.
May refer callers or texters to external resources, but we are not responsible for the quality, safety, or effectiveness of those services.
Cannot guarantee an immediate response at all times.
By contacting the The Long Short Warmline, you acknowledge and agree that:
Our team members are volunteers and services are for peer and emotional support only.
We are not liable for any actions you take, decisions you make, or outcomes that result from information, referrals, or support received through the warmline.
You are responsible for your own safety and well-being and should seek emergency or professional help when necessary.
When you use our warmline, we may collect:
Contact Information – such as your phone number or email address, if you choose to provide it.
Support-Related Information – any details you voluntarily share about your situation, needs, or experiences during a call or text.
Technical Information – date, time, and method of contact (phone, text, web form, email), which we may keep for record-keeping and quality purposes.
We do not require you to share your name or personal identifying details unless you choose to do so.
We use your information solely to:
Provide warmline support and respond to your requests for help.
Share emotional support, coping strategies, and relevant resources.
Improve the quality and accessibility of our services.
Maintain internal records for training, safety, and reporting (in non-identifying form).
Our warmline is confidential. We will not share your information with third parties without your permission, except when required by law or if we believe it is necessary to prevent imminent harm to you or others. This may include situations involving:
Threats of serious harm or suicide.
Suspected abuse or neglect of a child, elder, or dependent adult.
Legal requirements such as a court order.
When you contact us via text message, you consent to receive replies from our warmline staff.
Message frequency will vary depending on your needs.
Standard messaging and data rates may apply.
You may opt out at any time by replying “STOP.”
Reply “HELP” for assistance or more information.
We store text message records securely, and access is limited to authorized team members for the purposes of providing support and maintaining service quality.